Warranty and Returns
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
In simple terms, this warranty covers manufacturing faults and defects, major failures, and other issues not caused by your action or inaction.
It does not cover accidental damage, damage incurred because a product was used incorrectly or not in accordance with the manufacturer's instructions, or ordinary wear and tear.
All products we sell, excluding some categories of products as listed below, come with a limited one year warranty from the date of purchase.
Under the terms of the Australian Consumer Law ("ACL"), you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The guarantees under the ACL are provided in sections 51 to 59 inclusive of the ACL (“Statutory Guarantees”) and the remedies are provided in sections 259 to 266 inclusive of the ACL (“StatutoryRemedies”).
Warranties are not transferable and are voided upon resale of any product.
* E-liquids and Concentrates: As our e-liquids and concentrates contain food grade ingredients and are considered a consumable product, we do not allow returns or exchanges other than in the case of a manufacturing defect, as required by the ACL. While we strive to produce the tastiest eliquids on the planet, we can't guarantee that you'll love every drop – taste is subjective, everybody is different, and we cannot offer a replacement or refund for any eliquid or concentrate on the basis of your personal preferences alone.
* Coils, Cotton, Wick, and Wire: As these items are considered consumable and will degrade with use over time, the warranty period for these items does not apply once the items have been removed from their original packaging and put to use. We do not offer a warranty for any coils, cotton, wick, or wire that have not been used in accordance with the manufacturer's or our instructions, have not been sufficiently primed, or have been used at incorrect or unsafe wattages. In some limited circumstances, at our sole discretion, we may accept the return and exchange of coils you purchase that are unsuitable for the device you intend to use them in, on the condition that the items are in their original, unopened packaging and have not been used. You will be responsible for the cost of shipping to return the item to us, and for the cost of shipping the replacement item to you.
* Batteries - As all rechargeable batteries degrade with use over time, we offer a fourteen day warranty period on all batteries to ensure that the cells you receive are in acceptable working order when you receive them. It is your responsibility to immediately test any battery you purchase upon receipt to ensure that it is discharging normally and capable of being recharged.