All devices and e-liquids will be delivered in a polycell envelope or a priority box’s depending on the size of the order. All E-liquids will also be placed inside ziploc bags. We treat your order with care but we cannot guarantee that Australia post will show the same courtesy. We cannot be responsible for mistakes made by Australia post including misdirected, lost or damaged shipments. Should Australia post damage your e-liquid order in transit, it can cause the e-liquid to spill. Any spills will be contained within the ziploc bag.
Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Vape Luxury ships goods Australia wide, however at this time we do NOT accept international orders through our website. Please contact us to enquire about a special order.
Domestic Shipping: To guarantee that our customers receive there parcels in a prompt and secure manor, Australia Post Tracking/Signature mailing is used.
Standard Postage: 2-4 days
Express Postage: 1-3 days
NOTE: Postage times may vary for remote areas.
Order Tracking: Once an order has been processed and shipped, customers will receive confirmation and tracking via email. On the day of arrival customers with receive notification via sms and email that parcel is on approach to destination. If no one is present to sign for parcel on its arrival, the parcel will be sent to nearest post office. Customers will be notified via sms, email, and letter box of the location of post office for collection of parcel. Please ensure that ID is present for post office collection.
Warranty Claims & Return Orders: Return postage fee's are at customers expense. In order to receive warranty claim, product will need to be return within 3 month of purchase date. Items will need to be inspected for repair or replacement by Vape Luxury.
****All terms and Conditions can be change and altered at any time. ****